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Terms & Conditions


1. Validity

Incy Wincy Party Pieces (IWPP) reserves the right to amend these terms and conditions. Customers are bound by any such modification or revisions.


2. Contact Details

We can be contacted via email at mail@incywincypartypieces.com. Please leave details and a contactable telephone number.

Our postal address is:

Incy Wincy Party Pieces

Rhondda Cynon Taff
CF72 9HE


3. Contract with Customer

The contract between IWPP and the customer comes into affect when IWPP accepts the customer's order, that is when payment has been received. IWPP is entitled to withdraw from contracts when in-accuracies appear on the website. Specification, colours and contents may vary from illustration.


4. General Terms

The contents within the pages of our website are for your general information and use.  Whilst we endeavour to keep the information up-to-date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own discretion.  The content is subject to change without notice


Your use of any information or materials on our website is entirely at your own risk,for which we shall not be liable.  It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements


Images used on our website may depict products that we do not sell that are used as props for photography.  Some images may be used for illustration purposes only.


Every effort is made to keep the website up and running smoothly.  However IWPP takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.


From time to time, our website may also include links to other websites.  These links are provided for your convenience to provide further information.  They do not signify that we endorse the website(s).  We have no responsibility for the content of the linked website(s)


5. Every effort is made to reproduce colours on the site as accurately as possible.

Different computers reproduce colours in slightly different ways and so exact colour matches are not possible over the Internet. The Fancy Dress products we offer, there can be minor variations in colour and style from the descriptions and pictures on the website. IWPP will always dispatch goods of comparable or superior quality.


6. Pricing

6.1 Price

The price of the Products and our delivery charges will be as quoted on our site from time to time, except in cases of obvious error


6.2 VAT

Product prices include VAT. However, if the rate of VAT changes between the date of your order and the date of delivery, we will adjust the VAT you pay, unless you have already paid for the Products in full before the change in VAT takes effect


6.3 Change in Price

Product prices and delivery charges are liable to change at any time, but changes will not affect orders in respect of which we have already sent you a Dispatch Confirmation


6.4 Error

Our site contains a large number of Products and it is always possible that, despite our best efforts, some of the Products listed on our site may be incorrectly priced. We will normally verify prices as part of our dispatch procedures so that, where a Product’s correct price is less than our stated price, we will charge the lower amount when dispatching the Product to you. If a Product’s correct price is higher than the price stated on our site, we will normally, at our discretion, either contact you for instructions before dispatching the Product, or reject your order and notify you that we are rejecting it


6.5 Credit Cards

Payment for all Products must be by credit or debit card. We accept payment with Visa, MasterCard, Visa Debit, Maestro, Solo,  and PayPal accounts.


6.6 Discount & Codes

The following terms and conditions apply to all discount offered on our site,social media channels and email communications (unless otherwise stated):


 - Only one promotion code can be used per order.


- All discounts cannot be used on Paypal transactions or orders containing personalised products only.


- Returned items will be refunded with the discount price paid.


7. Substitution

All order are subject to availability. In the event that some of our items are out of stock, we will substitute it for something that is appropriate. Should the item that forms the large part of the order not be available we will contact you as soon as possible in order to agree an alternative or to offer a refund.


8. Returns

 In the unlikely event that you change your mind about your purchase please contact us via email within 24 hours of receiving your delivery. We will contact you by telephone, and if required you will receive a full refund (excluding original delivery costs) on return of the items in perfect condition. You must notify us that you wish to return an item before sending it back. Your purchase must be in its original packaging unworn and/or unused. You will have to pay for the return postage and your debit/credit card will be refunded as soon as we receive your purchase back. If your item is faulty we will refund all postage and packing costs. This does not affect your statutory rights.


9. Damaged Items

If your purchase arrives to you damaged or faulty we will replace or offer a refund on the purchase price of that item. Please notify IWPP within 24 hours of delivery acceptance. If IWPP is not notified within 24 hours we will deem that your order has been delivered in a good condition and no future claim relating to damaged items can be made. 


10. Refusal

IWPP reserves the right to refuse any order or transaction, for whatever reason and without giving notice. whether or not monies have been paid


11. Safety

Toys - All toys carry the CE Mark and age guides where appropriate, other items not classed as toys, e.g. nail varnish do not carry the CE Mark.  Please retain any packaging for future reference.  Adults should inflate balloons and supervise their use with children under 8 years.


Please note that no items are suitable for children under 4 years old unless specifically stated. It is your responsibility to check the suitability of these items for the age of the children whom you are purchasing. We do not accept liability for any injury, damage or loss which occurs.


Packaging -  The contents of some products are suitable for under 4. However packaging and labels are not suitable for children under 4, adults should remove cords and ribbons etc. Adult supervision is required at all times until packaging have been removed.


Customers are responsible for ensuring that warning labels that state 'adult supervision is required at all times' should still be intact when distributed at party. We cannot be held responsible for our products getting into the hands of a child below the specified age.


Chocolate Products – Whilst every care has been taken these products may contain traces of nuts.  We therefore cannot guarantee that our sweets are nut free.  All our chocolate products contain Lactose


Confectionery – All the sweets selected on our website are not recommended for children under 4 years, unless otherwise stated. Adult supervision is recommended for all our sweets when being consumed by a child.  WARNING: lollipops are a potential chocking hazard.  Not suitable for children for 4 years.  Small parts are a potential hazard.


Face Painting -  Snazaroo face paints are specially formulated to be gentle on the skin and are fragrance free.  We recommend that before you start, you try a small test area on the inside of the arm.

Hypoallergenic - Snazaroo face paints are specially formulated to be friendly to the most delicate skin and are fragrance free. All our face paints have been reviewed by an independent professor of dermatology and professional toxicologists.


Non-toxic - We believe in making our products completely safe. Therefore, you can rest assured that all Snazaroo face paints are manufactured using only ingredients fully compliant with EU & FDA toy and cosmetic regulations and are non-toxic.


Washable - Snazaroo face paints are all water-based. This makes them as easy to get off as they are to put on. Simply remove with soap and warm water; there is no need for scrubbing or harsh removers.


Please remember that due to the high pigment content some colours may stain


12 Risk & Title

12.1 Risk

The product is your responsibility from time of delivery


12.2 Title

Ownership of the product will only pass to you when we receiver full payment of all sums due in respect of the products, including delivery charges.


13. Deliveries

Delivery is £3.95 and we try and deliver within 10 working days but we make every effort to dispatch within 3 working days of receipt of payment. We will advise you by email on the day your order has been dispatched.


We use Royal Mail, Parcel Force and couriers,. All deliveries need to be signed for.


We only deliver to mainland England, Scotland and Wales.


Our working days are Monday to Friday and exclude all national holidays.


Please allow extra delivery time in extreme weather, such as snow.


14. Goods not received lost in transit

 Royal mail does not consider a parcel missing until a period of two weeks has elapsed. If you do not receive your parcel within 7 working days after being notified by email they have been dispatched, please contact us immediately, and re-order, we will refund your original order as soon as we have confirmation from Royal Mail that the parcel is considered missing, we obtain proof of purchase.


15. Written Communication

Applicable laws require that some of the information or communications we send to you should be in writing. When using our site, you accept that communication with us will be mainly electronic. We will contact you by e-mail or provide you with information by posting notices on our website. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights


16. Security

We accept payment through a secure server, we do not store card details from your purchase, ensuring your details are safe.


We only accept transaction in UK Sterling.


17. Privacy Policy

We do not pass on or sell any information to third parties. We may from time to time send you emails. We are registered as required with Data Protection Act 1998.


18. Generally Liability

IWPP are not liable for any loss of profit, loss of business or any other consequential, special or indirect losses, costs expenses or other claims for compensation, whether caused by our negligence or not, in connection to the products offered for sale on this website or their use or the manner in which we have delivered our services. We are not liable to pay you any compensation other than a refund equal to the price of the products that you have paid for.


19. Events Outside Our Control

19.1 Force Majeure

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control (“Force Majeure Event”)


19.2 Force Majeure Even

A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following:



strikes, lock-outs or other industrial action;



snow, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster



civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war;



impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport;



impossibility of the use of public or private telecommunications networks;



the acts, decrees, legislation, regulations or restrictions of any government; and



pandemic or epidemic


20. Entire Agreement

We intend to rely upon these terms and conditions and any document expressly referred to in them in relation to the subject matter of any Contract. While we accept responsibility for statements and representations made by our duly authorised agents, please make sure you ask for any variations from these terms and conditions to be confirmed in writing.


21. Our Right to Vary These Terms & Conditions

21.1 Variations

We have the right to revise and amend these terms and conditions from time to time to reflect changes in market conditions affecting our business, changes in technology, changes in payment methods, changes in relevant laws and regulatory requirements and changes in our system’s capabilities.


21.2 Change

You will be subject to the policies and terms and conditions in force at the time that you order products from us, unless any change to those policies or these terms and conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if we notify you of the change to those policies or these terms and conditions before we send you the Dispatch Confirmation (in which case we have the right to assume that you have accepted the change to the terms and conditions, unless you notify us to the contrary within seven working days of receipt by you of the Products).


22. Third Party Rights

A person who is not party to these terms and conditions or a Contract shall not have any rights under or in connection with them under the Contracts (Rights of Third Parties) Act 1999.


23. Governing Law

Contracts for the purchase of Products through our site and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) will be governed by English law. Any dispute or claim arising out of or in connection with such Contracts or their formation (including non-contractual disputes or claims) will be subject to the non-exclusive jurisdiction of the courts of England and Wales.


24. Intellectual Property

All the information, data, text, graphics or logos are the property of IWPP. Unauthorised use of the material or republications without consent of IWPP is prohibited.